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​All sales are final. We do not offer cash refunds. ​  ​In the event that there is a quality issue, or a defect on our part, you have up to 3 DAYS upon receiving your item(s) to contact us with your concern so that we can repair it, replace it or offer store credit. The craftsmanship of our jewelry is always 100% guaranteed. Our items are handmade and each item may have slight variances - this is the beauty of handmade- that No items are exactly the same.


In the event that you return an item, you must email us to discuss the issue, and when deemed necessary it must include a tracking number when shipped, and arrive to our facility before any refunds, credits or exchanges will be made.


We reserve the right to refuse any return for any reason. We will ALWAYS treat you and any issue you may have with respect. Please do the same.








Sandi Scott and Carol Clark take pride in the careful construction and handmade quality of every single piece. We want your jewelry to last a lifetime so your patience is greatly appreciated as creating quality jewelry is not something to be rushed. We are a small business of 2 people working on multiple orders. Please read and review each listing carefully to see if the item is READY TO SHIP or MADE TO ORDER so you can make sure your gifting needs and deadlines are being met.




Once the items are shipped and leave our facility we are No longer responsible for them, this is including any lost or stolen items. We encourage packages of $50 + value to be insured ESPECIALLY INTERNATIONAL SHIPMENTS!! We do not cover the costs of insurance, please send us an email or make note to add insurance to your package and we will invoice you the remaining cost for insurance.


In the event that you return an item, you must email us to discuss the issue, and when deemed necessary it must include a tracking number when shipped, and arrive to our facility before any refunds, credits or exchanges will be made.

Shipping fees will not be returned at any time as they are paid directly to USPS , The only time we will cover shipping costs is if the item we made is defective and needs replacing, otherwise all returns and new labels will be paid for by the purchaser.


Upon completion and shipment of your order, we provide you with a USPS tracking number via the email you provided us, in which you can use to track your order via


DOMESTIC: We ship Priority shipping via USPS and include tracking information within the USA. For Domestic Continental USA Shipping is free 


INTERNATIONAL: Shipments made via First Class International DO NOT include tracking and are not free. If you wish to purchase tracking for an international package please contact us via email at so we can assess the additional fee based on your location. (Usually between $30 and up USD)

INSURANCE & LIABILITY: We offer optional insurance for the full value of your parcel, unfortunately at this time our website server won't allow the option to choose insurance, while we work out this issue please email us to insure your package and we will gladly find the cost and invoice you the difference. Insuring your package is up to you but is always recommended.


AGAIN, WE CANNOT BE HELD RESPONSIBLE FOR ANY PACKAGES ONCE THEY HAVE LEFT OUR FACILITY. You assume the responsibility for the shipment at the time the information is provided. We highly recommend selecting a delivery address that the customer trusts and is up to date and accurate. You may add expedited shipping or insurance, by emailing us within 24 hours of your order. Additional shipping fees apply.


LOST PACKAGES: Insurance and/or tracking are highly recommended to protect your parcel as it travels to you. Sandi Scott Jewelry WILL NOT BE HELD RESPONSIBLE IN THE EVENT YOUR ITEM(S) IS/ARE LOST OR STOLEN SHOULD YOU CHOOSE NOT TO INCLUDE THESE SERVICES.


It will be the sole responsibility of the customer to follow up with the postal service should this happen unless insurance is added in which we will provide the customer proper documentation and proof so the claim can be filed by the Purchaser and Carrier can refund customer.


MAKING CHANGES TO YOUR ORDER: PLEASE MAKE SURE YOUR ADDRESS IS CORRECT BEFORE PLACING YOUR ORDER as whatever you put in will be attached to your order and when you contact us via email to change it , it needs to be manually changed and increases the likelihood of human error due to the large numbers of orders being carried out. You are also subject to additional shipping fees, as once we send tracking numbers; we have already sent your initial shipping payment to the postal service. If you have questions regarding the item you want to order, please feel free to email us directly before placing your order. Thank you! 


If at any time you have any questions prior to your purchase please reach out via email to

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